Privacy Policy

Monday Nov 11, 2024

At RateHunt, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information. It applies to borrowers, agents, and all users of our platform.

What Information We Collect

For Borrowers:

– General preferences and requirements (e.g., loan amount, type, location).
– Contact information (e.g., email for communication).
– Any voluntary information provided during the application process.

We do not collect:
– Full names.
– Residential addresses.
– Financial details or sensitive personal data.

For Agents:

– Name and professional details (e.g., license number, brokerage affiliation).
– Contact information (e.g., phone, email).
– Activity on the platform (e.g., bids submitted).

How We Use Your Information

For Borrowers:

– To match you with vetted agents who can meet your needs.
– To facilitate communication between you and selected agents after you’ve made a choice.
– To improve our platform and tailor services.

For Agents:

– To display borrower applications that match your expertise.
– To manage your account and facilitate your use of the platform.

What We Don’t Do

– We do not sell or rent your information to any third party.
– We do not share borrower data with agents beyond what is necessary for matching.
– We do not store sensitive borrower data (e.g., full name, address).

Vetting Process for Agents

We thoroughly vet all agents before they join the platform to ensure only licensed, professional, and trustworthy brokers can submit bids. This includes:
– Verification of licensing and certifications.
– Ongoing performance reviews based on borrower feedback.

How Information is Shared

For Borrowers:

– Your information is shared only with vetted agents who meet your specified criteria.
– Initial exchanges are anonymized. Your identity is revealed only after you choose an agent and establish 1:1 contact.

For Agents:

– Your professional details are displayed to borrowers for transparency.
– Borrower feedback on your services is anonymized.

Data Security

We use state-of-the-art security measures to protect your information, including:
– Encryption for data transmission and storage.
– Secure access controls to prevent unauthorized use.
– Regular audits to ensure compliance with security standards.

Data Retention:

– Borrower data: Retained for active matching or as required by law.
– Agent data: Retained for the duration of your account activity and as required by law.

Your Rights and Choices

Borrower Rights:

– Access: View the information we collect about you.
– Modify/Delete: Request changes or deletion of your data.
– Restrict: Limit how we use your data.

Agent Rights:

– Update your professional details or preferences.
– Request account deletion if no longer using the platform.

To exercise these rights, contact us at [Insert Contact Information].

Compliance

We comply with all applicable data protection laws, including:
– PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act).
– GDPR (General Data Protection Regulation for users in the EU).

If you have concerns about our data practices, contact us at legal@retehunt.ca