Friday Dec 6, 2024
These Terms and Conditions (“Terms”) govern your access to and use of the RateHunt platform (“Platform”) as a borrower, agent, or general user. By using our services, you agree to these Terms. If you do not agree, please do not use the Platform.
Eligibility
To use the Platform, you must meet the following criteria:
**For Borrowers:**
– Be at least 18 years old.
– Reside in a jurisdiction where RateHunt operates.
– Use the Platform for lawful purposes only.
**For Agents:**
– Hold a valid mortgage broker license or equivalent certification required by your jurisdiction.
– Provide accurate and verifiable professional details during registration.
– Abide by all applicable laws and regulations governing your profession.
Platform Usage
**Borrower Responsibilities:**
– Provide accurate and truthful information when creating a request for mortgage services.
– Refrain from using the Platform for fraudulent or malicious activities.
– Only engage with agents in good faith to explore offers that meet your requirements.
**Agent Responsibilities:**
– Submit only genuine and competitive offers tailored to borrower needs.
– Refrain from spamming or misusing the Platform to solicit unrelated services.
– Respect borrower privacy and use shared information exclusively for providing mortgage services.
**Prohibited Activities:**
– Impersonating another person or entity.
– Attempting to bypass Platform security or access unauthorized areas.
– Posting defamatory, discriminatory, or harmful content.
– Engaging in activities that could harm RateHunt, its users, or third parties.
Matching and Offers
– Borrowers submit a request for mortgage services by entering general preferences and needs.
– RateHunt matches borrowers with vetted agents who meet the specified criteria.
– Agents bid competitively by submitting offers to borrowers.
– Borrowers have full discretion to choose an agent or decline all offers.
– RateHunt **does not guarantee** that a borrower will receive offers or that any offer will meet their expectations.
Fees and Payments
**For Borrowers:**
– RateHunt is free to use for borrowers.
– Borrowers are not obligated to accept any offers received through the Platform.
**For Agents:**
– Agents may be required to pay fees for accessing borrower applications, submitting bids, or maintaining a subscription. These fees are outlined during agent registration.
– Refunds for subscription or pay-per-lead fees are subject to RateHunt’s refund policy.
Data Usage
RateHunt collects minimal information necessary to facilitate borrower-agent connections. All data is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
– Borrower information is anonymized during the initial stages of matching.
– Agents only receive additional borrower details after the borrower selects their offer.
– RateHunt does not sell or misuse user data.
Third-Party Services
RateHunt integrates with third-party tools (e.g., payment gateways) to enhance functionality. While we strive to work with reliable partners, we are not responsible for issues arising from their services.
Disclaimers
– **No Guarantees**: RateHunt facilitates connections but does not guarantee loan approvals, interest rates, or specific financial outcomes.
– **Limitation of Liability**: RateHunt is not liable for any disputes, losses, or damages arising from borrower-agent interactions.
– **Platform Availability**: We strive for uninterrupted service but cannot guarantee that the Platform will always be available or error-free.
Termination and Suspension
RateHunt reserves the right to suspend or terminate accounts for:
– Violating these Terms.
– Engaging in fraudulent or prohibited activities.
– Failing to meet eligibility requirements (e.g., invalid broker licenses).
Users may appeal account suspensions by contacting [Insert Contact Information].
Dispute Resolution
**Between Borrowers and Agents:**
RateHunt does not mediate disputes between borrowers and agents. Users are encouraged to resolve issues directly and in good faith.
**With RateHunt:**
If you have a dispute with RateHunt, please contact us at [Insert Contact Information]. Disputes will be governed by the laws of [Insert Jurisdiction].
Changes to the Terms
RateHunt may update these Terms periodically. Users will be notified of significant changes via email or Platform notifications. Continued use of the Platform after updates constitutes acceptance of the revised Terms.